vibevault Order & Shipping Policy

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Welcome to vibevault. We are committed to getting your grocery and kitchen essentials to you safely and on time. The sections below explain exactly how we process, ship, and track your orders, so you know what to expect at every stage — from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that time, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed with specialized cold-chain insulation and shipped only Monday through Thursday, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you confirm your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or due to severe weather events.

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International Shipping

vibevault ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees when they arrive in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

Once your order ships, we will send you an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived, or tracking shows no updates within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after you place your order.

• If you need to change your shipping address or modify your order, please contact us within 1 hour of placing it at support@vibevault.click.
• We will make every effort to accommodate your request, but once an order has been handed to the shipping carrier, we are unable to change the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: vibevault
• Customer Support Email: support@vibevault.click
• Customer Support Phone: 16624697397
• Physical Business Address: 10055 FOX HUNT DR, Olive Branch, MS 38654, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST